Parental conduct concerns
Woodheys Primary School is committed to maintaining a safe, respectful and collaborative environment for pupils, staff, parents and visitors. Positive relationships between home and school are central to our values and vital in ensuring children's wellbeing and learning.
This Parental Conduct Policy sits alongside and is fully underpinned by the school’s Complaints Policy. (Nothing in this policy prevents a parent from raising legitimate concerns or pursuing complaints through the school’s Complaints Policy)
Its purpose is to set out clear expectations of behaviour for all parents, carers and visitors, and to outline the steps the school may take if conduct becomes unacceptable, unreasonable or disruptive.
If you have concerns relating to the conduct of parents we have a Parent Conduct Policy which will be used. This can be in person or online, please always refer these concerns to our school staff who will call a member of the Senior Leadership Team to intervene accordingly. Please do not attempt to deal with this situation yourself as this can often escalate a sensitive situation.
Our policy is founded on the following principles:
- Respect, consideration and courtesy in all communication and interactions.
- Safety and wellbeing of pupils, staff and parents.
- Fairness, openness and professionalism in handling concerns.
- Collaborative and solution‑focused partnerships between home and school.
- Proportionate and transparent responses to behaviour that undermines these values.
Expectations of Parents, Carers and Visitors
We expect all adults engaging with the school to:
Communication & Interaction
- Speak politely, calmly and respectfully to all staff.
- Avoid aggressive, intimidating, threatening or abusive language or behaviour.
- Use appropriate channels for concerns, following the school’s Complaints Procedure.
- Allow staff reasonable time to investigate and respond to issues.
Use of School Premises
- Behave in a way that does not disturb learning or school routines.
- Comply with safeguarding procedures, including signing in when required.
- Follow instructions from staff relating to safety, access, or conduct.
Use of Communication Channels
- Use email, phone and in‑person contact responsibly and in moderation.
- Avoid excessive and repetitive, communication with staff.
- Refrain from posting defamatory, misleading or aggressive comments about the school or individuals on social media (including Whatsapp and Facebook)
Support for Staff & Pupils
- Respect staff workload, working hours, and professional expertise.
- Support the school’s efforts to maintain a positive and inclusive ethos.
- Model the behaviour and values we expect pupils to follow.
Unacceptable Conduct
Unacceptable conduct includes, but is not limited to:
Aggressive or Abusive Behaviour
- Shouting, swearing, insulting or threatening staff or other parents.
- Physical intimidation, inappropriate gestures, or any form of violence.
Disruptive or Inappropriate Communication
- Excessive emails, calls or visits that place unreasonable demands on staff.
- Repeatedly raising issues after they have been fully addressed.
- Demanding immediate responses or unrealistic solutions.
- Persistently changing the focus of a complaint or refusing to accept evidence.
